If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. right: 0 !important;
This was just batched in with any normal claim, just as if Id lost my purse. Lack of progression I would say but good vibes. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. '', If youd prefer to speak to a member of the team on, please call us on:
function initFlyouts(){ You can see if your question is answered in our FAQs below or you can contact us today. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. I got an online quote and with no warning it increased in 1 minute by about 40. Policy purchased, but I am not happy. If you want to claim on your policy you should contact the We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Instead, theyre full of the info you need to get things sorted. I could put it down racism but overall they are just a horrible company who treat people bad. .wsite-footer blockquote {} This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Be the first to find this interview helpful, What motivates you? Friendly team with lot of knowledge. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. . .wsite-product .wsite-product-price a {} Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Do you agree with Staysure Travel Insurance's 4-star rating? Seemed silly, but so be it, or so i thought. | Read 199,981-200,000 Reviews out of 200,383 . var ASSETS_BASE = '//cdn2.editmysite.com/'; I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Will look around for my next policy. .wslide-caption-text {} We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Wishing you all the best for the future. The operator was very efficient, helpful and knew his business. Have a fantastic holiday. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. I contacted you twice. Thanks for your feedback. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. | Read 207,881-207,900 Reviews out of 208,075 We encourage our colleagues to speak up and stand by our values of being genuine and caring. Whenever you need us, our 24/7 claims team is here for you. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Best and worst companies at resolving issues. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Thank you. Warm regards,Siobhan. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Anyone can write a Trustpilot review. Constantly being told to hang in there because improvement are happening when quite clearly they werent. Happiness score is 39 out of 100 39. .mobile-nav .icon-caret svg { When is a time you've been in a difficult situation and how did you solve it? A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. But I am still waiting for the activation email. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Do you agree with Staysure Travel Insurance's 4-star rating? We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. n 71 Edifcio D 2 Dt, Queluz de Baixo Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. . They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Sunday 25 December: Closed .fancybox-title {} Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review.
Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. You need to sharpen up the verification/activation mechanism. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Team leader will tell you they will call customer back 3 working days later. Staysure is a trading name of TICORP Limited. a:hover, Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Were available during the following times:
- Monday - Friday: 8.30am - 8pm
. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. .wsite-menu-default a {font-size:16px !important;} Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Have a fantastic holiday. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} .wsite-button-inner {} #wsite-title {color:#000 !important;text-transform: uppercase !important;} Team leaders are always on hand if needed. We are remunerated by commission for the arrangement, service and renewal of We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Have a fantastic holiday. "560799075470977588", I had to deal with an out sourced company. There are also plenty of opportunities to develop into other area and for promotion. Have a fantastic holiday. Thank you. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. We hope this will continue to inform and provide insight to our employees on the decisions we make. Saturday 24 December: 9am 3pm I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Anonymous Employee in Northampton, England, I applied online. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Check out what 241,874 people have written so far, and share your own experience. Find out how we combat fake reviews. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Monday to Friday: 8:30am 8pm I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. Just raise a case and leave feedback after. Because of this we were able to answer medical questions with out being flustered and accepted the quote. This was done because they said I owed them holiday which they asked me to take as compassionate leave. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Create your My Staysure account, or login here. Finally I started a new booking and was successful in receiving a quotation which I accepted. I was really impressed how EASY and QUICK to claim and get the money back. Last updated: 16 November 2020 .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} The training team show intense favouratism. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Isla Graciosa, 1 The process took 1 week. font-family: "Montserrat" !important; } I started at Staysure as a sales agent nearly 6 years ago. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Northampton, NN4 7YB. }); Filter. initEvt.initEvent('customerAccountsModelsInitialized', true, false); People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Were available during the following times:
Thank you for choosing Staysure. Have a fantastic holiday. They were rude, there was no consideration, no bereavement line. Unhappy with your Staysure experience? Consiglieri Park Estrada Consiglieri Pedroso,
Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. span.icon-caret.is-active svg { The first time started out fine then I was transferred . Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n
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