StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. This page sets out the Terms and Conditions under which you . Final payment is due 60 days prior to the tour start date. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. If you look up reviews of tripmate, you will see 1 star across the board. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Please see our Contact Us page for info specific to COVID-19 / Coronavirus. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Student universe uses tripmate for their insurance policies and they're a complete scam. Maybe. Many travel arrangements (e.g. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. As a student, I bought a ticket from the student universe website. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Please check your airline's policy to see if you might be eligible for a refund. We are not obliged to accept your order and may, at our discretion, decline the order. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. All flights are non-transferable and cannot be used by anyone other than the ticket holder. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Always free! Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. When you Log in or Sign up, ensure you do so with the traveler's info. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. (Opt out at any time). Take advantage of our promo codes and special offers to save even more. You will be asked to sign up or log in. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code At the time, most countries haven't announced a vaccination requirement. How do I book seat assignments and meal requests? Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. StudentUniverse AU has got you covered. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. StudentUniverse is not an insurance company. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Travel insurance is recommended for all bookings. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Most Popular. Travelers are responsible for ensuring that they have all necessary travel documents and visas. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. If you have a layover, you should check if there are transit requirements for that country as well. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' We advise you also to print the on screen confirmation. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. comments . Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. If you want to pay separately, you will need to make multiple purchases. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Our agents will give you full details of the itineraries before you book. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. payment or sold at an inclusive or total price: (a) transport (b) Sound good? However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. You should also confirm departure times for each onward flight. Please confirm which airline your credit is with by visiting My Wallet. It is your responsibility to ensure you have the proper visas/documents. Refund Policy. Please note that we can *NOT* reinstate your flights for you if you cancel them. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Standards and ratings may vary between countries, as well as between providers. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Please speak to one of our consultants for further details. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Business Details Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Most airline tickets do allow changes for a fee, plus any difference in fare. No need to worry, your credit will still live in My Wallet. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Change rules and fees can vary tremendously. To find the change rules for your flight ticket, look under the My Trips section of your account. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. First, they do not have a refund option. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Some tickets also may have multiple airlines. Change rules and fees can vary tremendously. Additional costs are your responsibility. Choose one of them and take advantage of the discount! The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Yes, and this depends on the airline's policy. A refund must never exceed the original payment amount. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. How do I change or cancel my flight ticket? To find the change rules for your flight ticket, look under the My Trips section of your account. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. We strive to make sure your travel arrangements are satisfactory. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Most airlines are not offering full refunds at this point, except in very specific circumstances. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. Become a FREE member to access our exclusive student travel discounts. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. This applies to future travel credit as well. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). How much can I bring? Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Eligibility, Joining, and Website Information. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. All prices are subject to availability and can be withdrawn or varied without notice. The credit is a one-time use, not like a gift card where you can use it for multiple things. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Telephone calls to or from any of our consultants may be recorded for training purposes. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. StudentUniverse empowers young adults to experience the world with discount travel. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Sign up. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Refund Policy. Your travel credit can be found in My Wallet. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. We are trying to help as many people as possible as quickly as we can. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Do not book a roundtrip flight only to use the return portion. A flight disappearing from your account typically means that the airline has cancelled it. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. The lead-named traveller must provide written notification. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. If this is not the case, you must let us know. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Any booking you make will be with the relevant travel service provider and not StudentUniverse. Travel credit is stored on your StudentUniverse account for future use. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. All refunds will be delayed until the situation stabilises. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. All airline tickets must be issued in the name of the passport/photo identity holder. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. And ICYMI, you dont have to be a student to book on StudentUniverse! We aim to provide you with an amazing travel experience. Refund Policy. To find out if there is a fare difference . It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please check your applicable loyalty program for the specific terms of your membership. Many airlines are updating their policies regarding travel credit use deadlines. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership.
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